· Account & Billing

Getting support

How to get help, report problems, and include the right diagnostics.

TELVRIX is in closed beta, and support is handled directly by the team.

Contact

• —Email support@telvrix.io for issues, questions, or feedback.
• —For plan requests or enterprise inquiries, use the same address — see the contact page for subject-line shortcuts.
• —Check the status page first for live infrastructure state if something seems down.

Reporting sync problems

For sync issues, open Settings → Diagnostics in the app. It generates a snapshot of your sync state that you can include in your report — it contains connection metadata, never credentials or message content.

What to include

• —The mailbox provider (Gmail, Outlook, custom server, etc.).
• —What you expected and what happened instead.
• —The approximate time of the problem (with timezone).
• —The diagnostics snapshot, when it concerns sync or sending.