Shared Inbox
Run team mailboxes without forwarding chaos
Connect a mailbox once and make it visible to your workspace. Members read the same threads, and sending rights are granted explicitly per person — not shared passwords.
The problem
Shared addresses usually mean shared passwords
Teams handle support@, sales@, or info@ by passing around IMAP credentials or forwarding mail into personal inboxes. Nobody knows who replied, threads get answered twice, and revoking access means changing the password for everyone.
Helpdesk tools solve this by taking your mail hostage in a proprietary ticket system — losing the thread model, the provider, and the data ownership.
The TELVRIX approach
Workspace-visible mailboxes with explicit send grants
In TELVRIX, the mailbox owner connects the account once. Setting it to workspace visibility makes its threads readable by workspace members in their own sidebar — no credential sharing, no forwarding rules.
Sending is a separate, explicit permission. A member can only compose from a shared mailbox if they hold an active send grant, checked on every send. Grants are managed individually and revocable instantly.
Workflow
How a shared mailbox works
- 01
Connect the mailbox
The owner connects support@ via IMAP/SMTP. Credentials are encrypted with AES-256-GCM and never shared with members.
- 02
Set workspace visibility
Flip the mailbox to workspace-visible. It appears in every member’s sidebar with full thread history.
- 03
Grant sending rights
Give specific members permission to send as the shared address. Everyone else stays read-only.
- 04
Work the queue together
Members read, label, archive, and reply from one place. Workspace activity is recorded in the audit log.
Re: Order #1042 missing item
Inbox · 14 messages
Refund request — annual plan
Inbox · labeled Billing
Re: API access for partner
Replied by a member with a send grant
Onboarding question
Archived after reply
Capabilities
What you get.
No credential sharing
Only the connecting owner ever holds the IMAP/SMTP password. Members get visibility, not secrets.
Per-member send grants
Sending as the shared address requires an active grant, verified server-side on every send.
Full thread history
Members see the complete synced conversation, including mail sent before they joined.
Role-aware access
Workspace roles (owner, admin, member, viewer) control who can manage mailboxes and members.
Audited activity
Membership and mailbox events land in the workspace audit log on Business and Enterprise plans.
Instant revocation
Remove a member or revoke a send grant and access ends immediately — no password rotation.
Related
Put shared inbox to work.
TELVRIX is in closed beta. Apply for access, or sign in if you already have an invite.